Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. International shipping times vary by location, typically arriving within 10-21 business days.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it's placed?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customers are responsible for any customs duties or import taxes incurred upon arrival.
What should I do if my item arrives damaged?
If your order arrives in less than perfect condition, please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement.